This privacy policy explains how Explore Local processes personal data when you use the website, make a booking, or communicate with us about culinary and market tours. It also describes the main choices and rights available to you under applicable data protection law.
We may process identification and contact details, booking details, dietary information you choose to provide, payment-related records, communication content, and limited technical data such as device or browser information. Where relevant, we also process information about group size, preferred dates, meeting point arrangements, and participation in a guided tasting walk.
We receive data from website requests, email, phone calls, payment interactions, and messages exchanged before or during a booking. We may also generate internal records from reservation handling, attendance at the meeting point, and service administration. Technical data may be collected automatically when the website is used.
We may use essential cookies to keep the website working, preference cookies to remember basic settings, and limited analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their function and retention period.
We use standard cookie controls for essential site functions and, where applicable, for basic analytics or preference storage. You can block or delete cookies through your browser, but some parts of the website may not function properly if essential cookies are disabled.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. You may also raise concerns with the competent supervisory authority if you believe your rights have been affected.
To exercise your rights, send a clear request using the contact details in this policy and describe the data or action concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.
Booking, payment, and communication records are retained for the period needed to manage the service, handle follow-up questions, and meet accounting or legal obligations. When data is no longer needed, it is deleted or anonymized in a reasonable manner.
We may update this policy to reflect changes in our data practices, website functions, or legal requirements. The revised version will apply from the date it is published, and we may provide additional notice where a change is material.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering a contract, legal obligation, legitimate interests, or consent where required. The basis used depends on the context of the interaction, including booking handling, payment administration, website operation, and communication.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing. We may need to verify identity before responding and may retain certain records where required by law.
We use personal data to respond to inquiries, manage reservation-based tasting departures, confirm dates and group details, collect dietary information, arrange meeting point logistics, process payments, communicate about the route and tastings, maintain records, improve website reliability, and comply with legal obligations. We may also use limited data to prevent misuse, resolve disputes, and support customer service before and after a guided tasting walk.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, or related technical functions. Where a tasting venue, market vendor, or other operational partner needs information to prepare a booking, we share only the details necessary to arrange the service. These recipients are expected to use the data for the agreed purpose and to protect it appropriately.
We may disclose personal data to public authorities, courts, or other recipients when required by law, to respond to lawful requests, or to protect our rights, users, or operations. We may also share information where disclosure is necessary to comply with accounting, tax, or recordkeeping obligations.
